You sure can! To return or exchange a gifted item, please follow these instructions:
1.) Visit our Returns Portal HERE.
2.) Click the box below "Returning or exchanging a gift?"
3.) If you have the order number and shipping zip code, enter it into the form. If you do not have this information, click "Don't have order information?" and fill out the form that appears. This will be sent to a customer service representative who will help you find the information you need submit an exchange.
4.) Once you enter your order number and zip code successfully, click through the returns process to update your shipping address and select the items you would like to exchange/return.
5.) Pack up your package and ship back from your local post office using the provided shipping label.
- Gifts can only be returned for store credit, no cash refunds will be provided.
- Exchanging for a different product? You will need to exchange for store credit and then make a new purchase on the site.
- After the first exchange, the second exchange option is only a gift card.